What do you think the ramifications would be for your IT department, and your IT budget, if there were never any changes made to your new solution? 80% of your IT budget would just drop to the bottom line.

Chaos-theory tells us that, once we extensively test our solution, the disruption caused by further dabbling will generate more problems than it will solve. That is precisely why we have a problem today keeping software working.

If you heard your IT department was making changes to Microsoft Office, you would probably think it was a bad idea (and you would be right). The same attitude toward your custom-developed corporate software will pay huge dividends.